In an effort to portray itself as a cutting-edge, technologically advanced, and modern postal organization, the Nigerian Postal Service has announced a number of audacious reforms.
The reforms, which were implemented under the theme “Change of Renewed Hope Berths at NIPOST Shores,” were part of an effort to bring the agency into line with international best practices, meet the demands of Nigeria’s expanding digital economy, and support President Bola Tinubu’s Renewed Hope Agenda, according to a statement released by NIPOST on Monday by Franklin Alao, its Director of Corporate Communications.
According to the postal service, a dedication to innovation, accountability, value, and service quality was at the heart of the change.
It promised Nigerians a revitalized postal service that welcomes digital transformation and provides excellent service.
Bosun Tijani, Minister of Communications, Innovation, and Digital Economy, was thanked by NIPOST for his leadership and assistance.
Additionally, it praised Tola Odeyemi, the Postmaster General/Chief Executive Officer, for her efforts in promoting institutional changes, enhancing personnel welfare, and fostering capacity development, as well as Barrister Isaac Kekemeke, the Chairman of the NIPOST Board, for his strategic vision.
As part of the new initiatives, NIPOST said it would implement a performance-based reward and recognition system to encourage excellence among staff, alongside strict disciplinary measures to uphold integrity.
A major feature of the reforms is the transition to a fully cashless system.
Beginning from July 1, 2025, NIPOST said all post office counters nationwide would no longer accept cash payments for services, adding that customers would be required to use approved electronic channels for all transactions.
The statement read, “A major highlight of the reform package is the transition to a fully cashless system. Beginning July 1, 2025, all Post Office counters nationwide will no longer accept cash payments for their services. Customers will be required to use approved electronic channels for all transactions.”
NIPOST described the move as a critical part of its modernisation efforts aimed at ensuring safer, faster, and more transparent service delivery.
The agency added that through the reforms, it aimed to reposition itself as a dynamic, technology-driven player at the centre of Nigeria’s digital transformation, with a renewed mission of “Connecting Nigeria, Delivering Solutions, and Improving Lives.”
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