USSD: Users react angrily as banks attempt to charge fees against their airtime

USSD: Users react angrily as banks attempt to charge fees against their airtime

The Nigerian Communications Commission (NCC) has directed deposit money banks (DMBs) in the country to stop deducting charges for unstructured supplementary service data (USSD) transactions directly from customers’ bank accounts.

The telecom regulator said the charges should now be deducted directly from users’ mobile airtime so that it would be credited to telecom operators.

Although NCC did not reply to the inquiry to verify this development, an email sent on Tuesday from one of the banks, the United Bank for Africa (UBA), confirmed it.

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