With the worldwide theme “Mission: Possible,” United Bank for Africa (UBA) Plc has formally kicked off its annual Customer Service Week for 2025, reaffirming its unshakable commitment to making the impossible possible for its clients in Africa and beyond. UBA joins the rest of the globe in commemorating Customer Service Week, which honors the critical role that customer involvement and service excellence play.Oliver Alawuba, UBA’s Group Managing Director and Chief Executive Officer, spoke during the event and stated that the bank takes pleasure in being customer-centric and makes every effort to guarantee its clients’ satisfaction. “As Africa’s global bank, we are aware of the distinct difficulties that our clients encounter in various markets,” he stated. To make banking simpler, quicker, and more profitable, we are continuously investing in people, technology, and procedures. This week is not only about honoring our clients; it’s also about reaffirming our commitment to provide them with the impossible because at UBA, we’re still dedicated to going above and beyond their expectations
Also speaking, UBA’s Group Head, Customer Experience, Michelle Nwoga, noted that this year, noted that this year’s celebration marks a renewed commitment to deepening the bank’s focus on customer satisfaction and doing even more to deliver value at every touch point.
“At UBA, our mission is clear: to make the seemingly impossible possible for our customers. Whether it is enabling cross-border transactions in real time, ensuring seamless digital access to banking, or supporting small businesses to scale against the odds, we are committed to delivering service that transforms lives. This week is a celebration of that mission, and of the customers who inspire us to raise the bar every day,” she noted.
As part of this year’s celebration, the bank said it is rolling out a series of mission-driven initiatives that go beyond banking including business series for Small and Medium Scale business owners, opportunities for their kids and wards to participate in the ongoing National Essay Competition for Senior Secondary Schools, and other financial literacy programs to equip them to navigate today’s economic realities.
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