Through its complaints and dispute resolution process, the Nigerian Shippers’ Council (NSC) helped stakeholders in Nigeria’s maritime industry save more than N348.8 million in the first quarter of 2026.
The Council’s quarterly data shows that during the period under review, the agency handled a total of 32 complaints, of which 19 were successfully resolved, 12 are still being investigated, and one is still closed.
Additionally, the report demonstrated how the Council’s various interventions assisted importers, exporters, freight forwarders, shipping agents, and other port users in recovering or preventing losses totalling N348,813,072.06.
Similarly, with 22 cases filed against them, shipping companies and their agents received the most complaints.
Additional grievances were filed against government organisations, freight forwarders, clearing agents, exporters, importers, de-consolidators, and seaport terminal operators.
According to the report, disputes over container deposit refunds accounted for five of the complaints, with arbitrary charges coming in second with four.
Unresolved demurrage, missing cargo, poor service, damaged cargo, incorrect port of discharge, and non-release of auction cargo were additional persistent problems.
The Council also dealt with complaints about waiver-related disputes, vessel demurrage, breach of contract, invoice cancellation, export fraud, breach of trust, lack of telex release, and delays in export documentation.
The data highlighted the ongoing operational and commercial difficulties faced by stakeholders in the country’s port system, as the majority of complainants were shippers, including importers and exporters, along with freight forwarders and shipping agents.
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